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Our Promise

The University of Leeds depends on the kindness of wonderful supporters like you; it’s what helped us to be awarded University of the Year 2017 by the Times and The Sunday Times.

We maintain contact and build relationships with alumni supporters. We want to create a vibrant and engaged alumni community that benefits students, the University and alumni. To do this we will process your personal data to support University related fundraising, volunteering, events and networking activities.

It's your gift

You decide how it is used. When you give a gift, 100% of it will be restricted to the area you choose to support. None of your gift is spent on fundraising or administration.

We will only ever contact you in the way you want us to

We would like to continue to communicate with you by mail, email and telephone to invite you to participate in fundraising, volunteering, events and networking activities, but only in a way that you are happy with. You can amend your communication preferences here or by calling +44 (0)113 343 2499 or email footstepsfund@leeds.ac.uk

We will always say thank you

Every time you support us we promise we will always say thank you to recognise your contribution.

If you have a question, we’ll do our best to answer it

We promise to always be honest about why we need your support, and how the donations we receive are spent. For more information about how we use your data to keep in touch, find your contact details and estimate your ability to make a donation please see our Privacy Policy at: alumni.leeds.ac.uk/privacy.

If you have any concerns or questions about our fundraising and how we use your data please contact us on +44(0)113 343 2499 or email footstepsfund@leeds.ac.uk.


If we haven’t been able to resolve you enquiry and you wish to make a complaint about our fundraising practices please contact Michelle Calvert, Director of Development (contact details below)

Post
Michelle Calvert
Director of Development
Alumni and Development Team
11.45 EC Stoner Building
University of Leeds
LS2 9JT

Email: footstepsfund@leeds.ac.uk

Phone: +44 (0) 113 343 6109


We commit to investigate every fundraising complaint received in compliance with the Fundraising Regulator Code of Practice, namely:

  • We will confirm receipt of a complaint within two working days of receipt
  • We will investigate all complaints
  • We will inform the complainant of the outcome of the investigation within 28 working days of acknowledgement of receipt of the complaint

If you are not satisfied with the outcome of our investigations you have the opportunity to refer your complaint to the Fundraising Regulator within two months of receiving a response from us.

Please note that we are unable to investigate complaints when the University is closed and these dates are published here.

We are required to retain details of complaints for 24 months from the date on which the complaint was made unless specifically requested otherwise by the complainant. This is in compliance of the terms and conditions of the Fundraising Regulator.

The number of complaints received will be published in the University of Leeds Annual Report.


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© 2013 University of Leeds, Leeds, LS2 9JT | The University of Leeds is an exempt charity under Schedule 2 of the Charities Act 1993, ref. X6861